Refund policy
At Cartwell, customer satisfaction is our priority. We offer a 5-day return policy for eligible products from the date of delivery.
Eligibility for Returns
To qualify for a return, the item must:
- Be returned within 5 days of delivery
- Be unused, unworn, and in original condition
- Include original packaging, tags, and accessories (if applicable)
Non-Returnable Items
Returns will not be accepted for:
- Products damaged due to misuse or improper handling
- Items returned without original packaging
- Products marked as non-returnable on the product page
Return Process
To initiate a return request, please contact our support team with your order details at:
Support Email: support@cartwell.in
Once the returned item is received and inspected, we will notify you regarding the approval of your refund or replacement.
Refunds
Approved refunds will be processed to the original payment method or provided as store credit, depending on the payment mode and order type.
Please note that shipping charges, if any, are non-refundable.